Pro Services Officer


For our Store in Bonaire we are looking for a:

Pro Services Officer

The Pro Services Officer is the first point of contact in the store for all professional and/or wholesale customers and provides them service in the broadest sense of the word.

In addition, the Pro Services Officer is the first point of contact for the Account Manager for specification requests, handling requests, making calculations and offers, providing order confirmations, sending documentation, preparing the orders for dispatch and delivering as agreed. For this position we are looking for someone who has knowledge of building materials and has commercial experience.

Responsibilities include but are not limited to:

  • Carrying out all activities in a customer-oriented manner
  • Identifying and keeping track of all relevant developments, opportunities and leads on the market with regards to potential new large projects and report these to the Account Manager
  • Working closely with the Account Manager
  • Developing and implementing administrative sales procedures with regards to calculations, issuing quotations, order processing, etc.
  • Making quotations and/or estimates for clients and professional buyers based on the information received from these clients/buyers and ensuring follow up of the issued and current offers in consultation with the Account Manager
  • Periodically informing store- and category management and the Sales Manager about all relevant client- and market information such as current and future projects, potential orders, product shortcomings, no-sales, etc.
  • Staying up-to-date about product developments by for instance, asking professional construction workers and following product knowledge trainings
  • Processing incoming conversations and if necessary, transferring to other departments for further information

The ideal candidate will possess the following qualifications & experience:

  • A customer and service-oriented attitude
  • Bachelor education in architectural direction enriched with commercial experience
  • At least 3 years of work experience in a similar position
  • Excellent knowledge of Microsoft Office application, DWG-viewer or AUTOCAD and ERP-system
  • Able to react adequately to unexpected situations
  • Capable of deliberating in a professional manner
  • Stress-resistant and a strong sense of responsibility
  • Prepared to work irregular hours
  • Entrepreneurial and commercially inclined
  • Networker with excellent communication qualities
  • Pro-active and full of initiatives with a hands-on mentality

Do you recognize yourself in the profile above and do you want to be part of our team? Then we would like to receive your motivation letter with your CV no later than February 25th, 2021 via our website www.kooymanbv.com/jobs/.

For more information about the position, you can contact Mrs. Cindy Melendez by calling +5999 4613333, ext.1307.

Groothandel /Handel
Werk / Denkniveau: 
Vereiste talenkennis: 
Vereiste talenkennis: 
Vacature gaat in per : 
Naam bedrijf: 
Kooyman BV
Mrs. Cindy Melendez